JOKER JUMPERS. Terms and Conditions of Lease
Lessee (customer) agrees ALWAYS supervise any and ALL items that are rented used leased borrowed loaned. Customer agrees they will enforce and adhere to all basic rules guidelines capacities and recommendations of any rented item.
Lessee (customer) agrees that if the item(s) is damaged beyond normal use that he/she will reimburse Joker Jumpers (company) for the full price to fix the damage and/or the full replacement value of the rented item.
Adult Supervision Required >> Customer agrees to have dedicated attendant supervision on each inflatable/ride at ALL TIMES. Each slide requires a dedicated attendant at the top and bottom of slide. Each obstacle or interactive requires an attendant at entrance and exit. Adult supervision is required at all times on all items. It is the customers responsibility to inform riders of safety rules
. DELIVERY AND PICK-UP
Reservation Length: All rentals are for up to 8 hour rental term . Earliest deliveries start from 7am on the day of the event and can range to the customers desired delivery time.
Delivery: Delivery fees apply depending on distance traveled (free delivery in Fresno and Clovis city limits). Delivery times should be arranged about 1-3 hours before the start of your event however deliveries can be made between your set delivery time and up to 2 hours before (this is necessary in order to meet all customers requested reservation times). If your rental is time sensitive and needs to be delivered by a very specific time then make sure to let us know upon placing your order.
Pick-up: Pick-ups will begin from your requested time and not before but can range up to 3 hours after (since drivers have more than one order they may be delayed). If you are finished using the bouncers before the pickup time you may simply empty the water out if it is a waterslide, unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified. Overnight pick-ups are done the next morning between 8am – 2pm usually the majority of the pick-ups are around 11am-2pm since drivers have to finish their deliveries for that day before picking up overnight orders unless the driver needs your rental items for another order they can pick-up as early as 8am
Cash only up on delivery,
Deposit: no deposit is required at this time.
Check: Joker Jumpers does not accept personal checks. The only type of checks accepted are business checks and school PTA checks. All checks must be made payable to: Joker Jumpers . All returned checks will be charged a $35 penalty fee.
Cash: The preferred method of payment is C.O.D. (Cash on Delivery).
. CANCELATION POLICY
If a customer decides to cancel their reservation they must at least 48 HOURS (2 days) before their reservation day.
. RAIN POLICY
In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CONTACT and cancel before 8am on the day of the event . If customer cancels the order it will be canceled for the rest of the rental period with no guarantee that Joker Jumpers can deliver if weather conditions get better.If customer decides to go ahead with the order even though the weather forecast says it will rain but it is not actually raining at the time then we will go ahead and deliver the order. However if it does start to rain during the rental time Joker Jumpers reserves the right to cancel the order due to safety concerns with NO refund provided.
During rain/inclement weather it is unsafe for anyone to play inside the inflatables therefore we do cancel orders during raining/inclement weather days. However since people do have events and parties that are usually planned out weeks/months before or may take place indoors we give customers the option to deliver the order or cancel it for days that are predicted to rain.
. PARK RESERVATIONS.
Joker jumpers does not serve city parks(for now)